PATIENTS FIRST ALWAYS!

     It's interesting to me how some health care professionals think....my question is what makes them think that way? Yesterday, I had a potential patient call me to inquire about renting a piece of mobility equipment for one week to go on a trip. This person had "ordered" a power chair from a company an hour away. It had been 5 weeks and they still didn't have the chair. I usually can get a chair within 7 days to a patient. The hold up is normally the physician. If it takes longer I am usually waiting on the physician to prepare necessary documents. I explained the procedure to the prospect.
      I also told him that I do not do short term rentals except for existing patients. Also, if he wasn't satisfied with the current arrangement I would be more than happy to help him. But, I wasn't trying to force him into anything because after all it was his choice where to receive equipment. However, he stated his doctor referred him to this medical equipment company.
     There is several concerns with this situation. First of all, the patients has the right to choose where to receive care and equipment. Medicare is very clear on this policy. This is not tolerated or endorsed. There is nothing wrong with giving a "list" of references or referral sources but it should be made clear that the patient has the right to choose. I can understand with smaller pieces of equipment the desire to buy long distance however, for longer items such as a scooter or power chair it is a good idea to look local first. After all, equipment can break and need minor repairs.
     So, I would ask myself is that company that is far away going to respond fast and efficiently? I often receive long distance opportunities if I know servicing is going to be difficult I often refer them to a local company. After all, the PATIENT is first. If your looking for equipment check out  http://www.pridemobility.com/ .They are the leader in scooters, power chairs, and lift chairs. Their service and follow-up is impeccable. For more information on billing and reimbursement please call 734-429-7444 or visit  Oxygen Plus at http://www.oxygenplusmichigan.com/. We are always happy to help!